Managed IT Services & Support in Ireland
Exceptional IT support is easy to measure. We look after IT for Irish businesses, from the helpdesk to Microsoft 365, backups and security. Our team has closed 19,285 requests and answers most in under half an hour.
Book a free IT support review, or call us, and get a written list of what needs fixing, in order.
What the review checks
- Service desk response and ticket flow
- Microsoft 365 users, licences and access
- Backups, restore testing and recovery risk
- Network, firewall and endpoint security
What Do Radium Clients Say?
Reviews from Irish businesses, pulled from Radium's Google Business Profile.
We Understand Your Frustrations and Challenges
IT rarely fails all at once. It degrades, one unanswered ticket at a time, until the business is running on assumptions nobody has tested.
Most Irish firms that call Radium are not looking for new technology. They want to know what is actually broken, who owns it, and what it will take to fix. That is true whether the office is in Dublin, Cork or Galway.
Slow responseWhen tickets sit unanswered, work stops.
Nobody is watching the systems, so the first alert is a person who cannot work. Radium monitors servers, endpoints and networks continuously, and every request is prioritised by severity against an agreed response target rather than whoever shouts loudest.
OwnershipNobody actually owns your Microsoft 365.
Licences, leavers, mailbox access and permissions drift when no one is accountable for them, and the bill grows without a reason anyone can explain. Radium administers the tenancy properly, so joiners, leavers and licence counts are handled and visible.
RecoveryA backup nobody has restored is an assumption.
Most firms discover their recovery plan does not work on the day they need it. Radium manages backups as a monitored service, tests restores, and writes down what recovery actually looks like for your systems before anything goes wrong.
Cost controlEvery quote arrives as a surprise.
Without a written scope there is no way to tell a fair charge from an avoidable one. Supported systems, response targets, exclusions, after-hours cover and chargeable work are all agreed in a services schedule before your service starts.
What Do You Actually Get From the Free Review?
One page listing every issue we find in your environment, ranked by priority, with effort and the next action beside each item.
Written in plain English so a director or an FD can read it without translation. Remote review, so it works the same for a Dublin office or a site in Limerick.
| Priority | Finding | Effort | Next action |
|---|---|---|---|
| P1 | Restore testing has not been evidenced in the last review cycle | 1 day | Test and document recovery |
| P1 | Endpoint protection coverage needs to be reconciled against active devices | 2 days | Close protection gaps |
| P2 | Microsoft 365 MFA and privileged access should be reviewed | Half day | Harden identity controls |
| P2 | Firewall firmware, rules and remote access need a scheduled check | Half day | Review perimeter |
| P3 | Ageing Windows devices should be phased into a refresh plan | Phased | Plan replacements |
What Does Radium's Managed IT Service Cover?
One team and one written scope, instead of four suppliers and a shrug.
Supported systems, response targets, exclusions and after-hours cover are agreed in a services schedule before anything goes live. The same scope applies wherever your offices are in Ireland.
Service Desk
Day-to-day support for users, devices, access and the software your team lives in.
Remote firstMicrosoft 365 and Cloud
Licences, mailboxes, joiners and leavers, migrations, and a monthly bill you can read.
Azure and M365Cyber Security
Endpoint protection, email filtering, MFA and vulnerability follow-up as standard.
Huntress monitoredBackup and Recovery
Managed backups that are monitored and tested, with a recovery plan you have seen.
Restore testedNetwork and Firewall
Firewalls, switching, Wi-Fi and VPN across offices, sites and people working at home.
Multi-site, nationwideProjects and Hardware
Office moves, refreshes and procurement, quoted up front and scheduled around you.
Quoted firstHow Does the Free IT Review Work?
Four steps from the first call to the first fix, anywhere in Ireland.
The Call
Thirty minutes. Your setup, your team size, and what keeps going wrong. No sales script.
The Review
Devices, Microsoft 365, backups, network and security checked remotely against what good looks like.
The List
Findings ranked by priority, with effort and the next action against each item.
The First Fix
Agree the top items and work starts. Managed support follows if and when you want it.
How Big Is the Service Desk Behind This?
Figures below come from Radium's own live service desk and monitoring systems, across client environments around Ireland.
Completed across the Radium service desk to date.
Across tickets logged as IT support this month.
Servers, PCs and laptops under active management.
How long Irish customers stay with Radium.
Historic operating indicators. Response targets are agreed in your services schedule and are not guaranteed by these figures.
Where Radium Works
Our Dublin service desk supports client sites across Ireland, from Sandyford and the IFSC to Cork, Limerick and Galway. Day-to-day support is remote, with on-site visits arranged inside your agreed scope.
Managed IT Questions, Answered
What Does Managed IT Support Cost?
It is priced per user and per site, and depends on how many devices, servers and Microsoft 365 licences you run. The review gives you a real number for your setup rather than a range that means nothing.
Do I Have to Leave My Current Provider?
No. The review is free and the list is yours either way. Some firms use it to have a better conversation with the provider they already have.
How Long Is the Contract?
Managed support runs on a written services schedule with an agreed term. Supported systems, response targets, exclusions and after-hours cover are all set out before you sign.
We Already Have an Internal IT Person
That is a co-managed setup and it is common. Radium takes the monitoring, escalation, security and project load, and your internal person keeps the relationships and the day-to-day.
How Quickly Do You Answer a Ticket?
Requests are prioritised by severity during support hours, 08:00 to 18:00 Monday to Friday. Your response targets are written into your services schedule. After-hours cover can be added.
Do You Support Businesses Outside Dublin?
Yes. Radium operates from Dublin and supports organisations across Ireland. Day-to-day helpdesk, Microsoft 365, monitoring and security work is remote, so response times do not change with distance. On-site visits are arranged inside your agreed scope, and are most frequent across Dublin and Leinster. If you are in Cork, Limerick, Galway or Waterford, say so on the review call and we will be straight about what on-site cover is realistic.
What Happens on the Review Call?
Thirty minutes on your setup, team size and current problems. No presentation, no pitch deck. You will be asked for read access to check devices, Microsoft 365 and backups before the list is written. We will tell you on that call how long the review will take for an environment your size.
Find Out What Is Actually Wrong With Your IT
A thirty minute call, a proper look at your environment, and a written list of what needs fixing, in order.
- Free, with no obligation to change provider
- Findings ranked by risk, with clear next actions
- Built for Irish businesses of 10 to 100 staff
- Dublin based, supporting sites across Ireland, same working day reply
Radium Technologies Limited. Registered in Ireland 556692.