300
HAPPY END USERS
11291
COMPLETED SERVICE REQUESTS
9.3 YEARS
SERVING OUR CUSTOMERS
IT SUPPORT SPECIALIST - DUBLIN BASED
Radium Technologies is looking for an IT Support Specialist to join our growing team.
You will be responsible for handling the project and support service request queues, along with ensuring support requests are answered quickly and correctly. In many cases, you will address and support clients directly and be the main point of escalation with all customers.
Where technical staff members need help on closing a support ticket, you will be their point of escalation where you can address the issue directly or guide the staff member through the steps.
While you are not primarily the front line of support (answering common everyday problems) times may arise where you will need to join with the support agents team to help clear queues.
You will also be tasked with preparing IT project costs and scope documents sent by the sales team.
Technical Handling
- Assisting Technical Staff (Local)
- Providing technical advice and mentoring to staff where required.
- Point of escalation for customer issues.
- Scheduling callouts with field engineers and being a field engineer where required.
- Regularly review the service request queue to determine where escalation is needed or tickets can be closed.
- Providing the management team with weekly reports on ticket management and project milestones.
- Working with our internal automation engineers to identify repetitive internal processes and have them automated.
Technical Skills Required
- Microsoft Office 365.
- Windows Azure (Compute, Virtual Networking, MARS File and Folder Backup, Azure Backup Server, Azure Site Recovery)
- Windows 10/11 Desktop Support.
- Windows Server 2012/2016/2019/2022 (Active Directory, Shadow Copies, DFS, Deduplication, DHCP, DNS).
- Experience in automation/coding (PowerShell, NodeJS, Python).
- SonicWALL (Firewall and Wi-Fi).
- Network Switching and Routing.
Cyber Security
Radium is highly focused on Cyber Security and offers this service to our clients. Therefore experience with the following is necessary.
- Microsoft Defender for Endpoint.
- Microsoft Defender for Office 365.
- Microsoft Intune.
Software & Hardware Supply
- Working with suppliers and customers to get the best prices/markup on hardware/software.
- Managing and renewing warranties on critical IT client components.
Project Work
- Cloud Migrations - Transitioning from On-Prem to Cloud.
- Azure Compute Builds - Setting up virtual servers in Azure, Configuring Site-To-Site VPNs, Provisioning Azure SQL Databases, Azure Active Directory.
- Rolling out MDM (Microsoft InTune).
- Building Sharepoint sites and advising end users on best practices.
- Rolling out Microsoft Defender for Endpoint and Defender for Office 365.
- SonicWALL Firewall installations, Site-To-Site VPN, Client-to-Site VPN. Deploying SonicWAVE Wireless Access Points.
- Disaster Recovery and Business Continuity Planning & Implementation.
General Skills
- Must have excellent customer service/experience skills. Our customers come first.
- Strong communication skills, perfect English verbal and written.
- Good troubleshooting and ability to remain calm under pressure.
- Excellent methodology in fault finding and following up on issues, while presenting ideas in a user-friendly language to non-technical staff and end users.
- Ability to prioritise and focus on those priorities with good organisational skills.
- Ability to work on your own initiative but establish a good working relationship within the team, business and other IT groups that you come into contact with daily
Qualifications (Desirable but not required)
- MCSA or similar.
- CCNA or similar.
Experience & Other Requirements
- 5 years of experience in a customer-facing technical leadership role.
- Car and clean driving license.
Job Types: Full-time, Permanent
Benefits
- Company events
- Flexitime
- On-site parking
- Work from home
Schedule
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dublin: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer-facing technical leadership: 5 years (required)
Language:
- English
Licence/Certification:
- MCSA (preferred)
- CCNA (preferred)
- Full Clean Class B Drivers License (required)
Work authorisation:
- Ireland (preferred)
Work Location:
- Hybrid remote in Dublin 2, CO. Dublin
Qualifications:
- Customer-facing technical leadership: 5 years (Required)
- Fluent English (Required)
- Full Clean Class B Drivers License (Required)
- MCSA (Preferred)
- CCNA (Preferred)
- Ireland (Preferred)
Please send your cover letter and CV to [email protected]
OUR TECHNICAL REACH
Assets Under Management
Across our client base, we currently manage 0 servers which span On-Prem, Azure and AWS locations.
0 of the servers we manage are online at the moment. The other 0 are either administratively down (to save money on Azure compute utilisation for example) or represent issues we are working to address for our client's environments.
Along with the 0 servers spanning multiple industries, ranging from property development companies, accountants, solicitors, medical, audio visual specialists, print management, financial trading, recruitment, furniture importers and non-profit organisations) we also manage a total of 0 PCs/laptops across those sectors too.
Right now, 0 PCs are active and online, 0 are switched off or disconnected.
We also manage firewalls, switches, Wi-Fi, UPS, smart phones, tablets, printers and all other types of IOT devices.
