Service desk support
Responsive support for users, devices, access, common application issues and day-to-day IT requests.
Managed IT services Dublin
Managed IT services in Dublin for firms that cannot afford loose ends.
For high-value Irish organisations, Radium brings scattered IT into one clearly governed managed service: service desk, Microsoft 365, cyber security, cloud, backup, network and projects under a written scope. You get senior oversight, practical reporting and commercial clarity, not just a helpdesk number.
Platforms we work with
Why Radium
Managed IT that gives leadership control, not just a helpdesk number.
For many growing Irish businesses, IT becomes difficult when service requests, Microsoft 365 changes, endpoint issues, cyber security actions, backups, supplier renewals and project decisions all sit in different places.
Radium's managed IT service is designed to bring those moving parts together. The aim is simple: responsive day-to-day support, stronger operational visibility, and fewer surprises when technology affects your staff, clients or commercial deadlines.
Managed IT, reviewed properly
Clear technical advice, shaped around how your business actually operates.
High-value organisations need more than a ticket queue. Radium combines senior technical review, service desk delivery and practical commercial communication so decisions about users, Microsoft 365, cyber security, cloud, backup and suppliers are easier to make.
Senior review
Service desk coordination
Microsoft 365 and cloud
Security-aware support
Talk Through Your IT Setup
What is included
A practical managed IT service for busy, high-value teams.
Scope varies by agreement, but the service is usually built around the areas leadership teams expect from a mature IT partner.
Microsoft 365 and cloud
User management, mailbox and licence changes, secure collaboration, migrations and administration.
Cyber security coordination
Endpoint protection, email security, firewall coordination, access controls and security recommendations.
Backup and continuity
Managed backup oversight, recovery planning and supplier coordination for core business systems.
Network and infrastructure
Server, network, Wi-Fi, firewall, VPN and workplace technology support across offices and sites.
IT projects and change
Planned work for moves, refreshes, onboarding, cloud changes, infrastructure upgrades and vendor transitions.
Want Radium to review your current support?
Tell us what is working, what is not, and where you need tighter IT control.
Review Your Current Support
Ideal customer profile
Designed for sectors where poor IT control quickly becomes expensive.
The page should speak directly to the customers Radium wants more of: organisations with high-value assets, sensitive data, distributed teams, regulated workflows or senior stakeholders who expect professional communication.
Onboarding
A controlled route from first review to managed service.
We review your users, sites and risk
We look at users, locations, Microsoft 365, network, security, backups, documentation, suppliers and immediate risks.
We agree scope and expectations
We set out supported systems, service hours, response language, charges and exclusions clearly before service begins.
We transition tools and access
We bring monitoring, endpoint protection, remote support, documentation, licensing and backup visibility under control.
We report, review and improve
We give leadership clearer information about service demand, assets, risks, licences, budgets and recurring issues.
Planning a provider move or service review?
Start the conversation early so access, documentation and risk can be handled properly.
Plan a Provider Transition
Customer dashboard
Reporting that helps customers understand their IT estate.
Managed IT should not feel invisible until something breaks. Radium's customer dashboard can give leadership a clearer view of assets, licence position, service trends, budget items and infrastructure health.
- Asset inventory across servers, PCs, laptops and supported workplace devices.
- Tailored response and resolution reporting by agreed service scope.
- Microsoft 365 licence management and user change visibility.
- ICT budget, invoice payment status and supplier review items.
- Server disk space trends and operational exceptions to review.
Ask About Reporting
Ask Radium what reporting could look like for your organisation.
Radium customer portal
Executive IT overview
Monthly view
Assets tracked1,091servers, PCs and laptops
Cyber incidents121security incidents handled (Huntress)
Licences visible4,995Microsoft 365 users tracked
Licence changes reviewed
Server capacity trends flagged
Invoice status available
Commercial clarity
Built around clear service scope from the first conversation.
Radium's managed service should feel commercially professional. The page avoids absolute promises and explains that service expectations, supported systems, products, exclusions, supplier terms and after-hours needs are agreed in writing.
Defined scope
Supported systems and services are documented before onboarding.
Reasonable response language
Response expectations are framed carefully and tied to agreed service arrangements.
Transparent extras
Excluded services, overages and after-hours work are handled through the relevant agreement.
Vendor-aware procurement
Hardware, software and subscriptions remain subject to supplier availability and terms.
Questions buyers ask
Useful answers for serious managed IT buyers.
Can Radium replace our current IT provider?
Yes. A provider transition can be planned around access, documentation, supported systems, vendor contacts, backups, Microsoft 365 administration and endpoint tools.
Can Radium support an internal IT person or team?
Yes. Co-managed support can provide extra helpdesk capacity, project support, escalation support, cyber security assistance and Microsoft 365 administration.
Do you support businesses outside Dublin?
Yes. Radium operates from Dublin and can support organisations across Ireland, with remote support and site visits arranged within agreed scope.
Do you publish fixed pricing online?
No. Managed IT pricing depends on users, sites, systems, risk, service scope, licences, projects and supplier requirements. Commercial details are provided after review.
Have a more specific managed IT question?
Send Radium the detail and we will come back during business hours.
Ask Radium a Question
Start a conversation
Ready to review your managed IT support?
Tell Radium about your users, sites, current provider, Microsoft 365 setup, security concerns or service issues. We will come back during business hours.