Your IT Manager Should Not Have to Carry Every Escalation Alone
Internal IT teams know the business better than anyone. They understand the users, the systems, the history and the internal priorities. But as businesses grow, the pressure on internal IT increases. Co-Managed IT gives your business the best of both worlds: internal ownership backed by Radium's wider technical team, tooling and experience.
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Give your IT Manager a reliable escalation path for complex issues, urgent problems and specialist technical questions. Day-to-day support, cyber security expectations, cloud, Microsoft 365, Intune, Azure, networking, backups, audits, vendor management and infrastructure projects all compete for the same time. Co-Managed IT ensures your IT Manager is no longer the single point of escalation for everything.
Bring in experienced technical input across infrastructure, networking, Microsoft 365, Azure, cyber security, backups and systems integration. Our engineers support complex technical issues, specialist technologies, infrastructure decisions, cyber security and project delivery.
Improve your security posture with practical advice on patching, threat monitoring, endpoint protection, phishing risks, network controls and security reviews. Get cyber security expertise without building a full security team.
Use Radium to help scope, plan and deliver migrations, upgrades, rollouts and infrastructure improvements. Whether it is a Microsoft 365 migration, server upgrade or firewall change, we provide the extra technical resource your team needs.
Add capacity when workload increases, without committing to the salary cost of another full-time senior technical employee. You reduce key-person dependency, improve escalation paths and gain access to broader technical expertise.
Use clear reporting, agreed responsibilities and technical reviews to keep stakeholders informed and reduce surprises. Clear dashboards and reporting help your team understand tickets, assets, trends, risks and IT activity.
What is Co-Managed IT?
Co-Managed IT is a shared support model where Radium works alongside your internal IT Manager or IT department. It is not traditional outsourced IT. It is a flexible way to extend your existing IT capability with senior technical resource, structured escalation support and practical advisory services.
You Retain Control
Your IT Manager remains in charge of internal priorities, business relationships and day-to-day IT ownership. We support your team, we do not replace them.
Radium Adds Depth
Our engineers support complex technical issues, specialist technologies, infrastructure decisions, cyber security and project delivery. We act as a senior technical backstop across your IT environment.
The Business Gains Resilience
You reduce key-person dependency, improve escalation paths and gain access to broader technical expertise without hiring another full-time senior engineer.
Where Radium Fits Into Your IT Team
Radium can support one defined area or act as a broader technical backstop across your IT environment. Our Co-Managed IT Services can include:
- Level 3 IT Escalation Support
- Microsoft 365, Azure & Intune Guidance
- Cyber Security Reviews & Risk Reduction
- Project Planning, Migrations & Implementation
Senior technical assistance for complex issues that cannot be resolved easily by first-line or second-line support, including infrastructure faults, network problems, cloud configuration issues and cyber security concerns.
Expert review and support for cloud, networking and Microsoft 365 decisions. We help internal IT Managers make better technical decisions around infrastructure, cloud, security, vendors and future planning.
Practical advice on patching, threat monitoring, endpoint protection, Microsoft Defender, Intune, phishing risks, vulnerability management, backups, disaster recovery and security reviews.
Project scoping, technical planning, migration support, server upgrades, firewall changes, endpoint management, rollout support and vendor, licensing and hardware procurement advice.
Our Co-Managed IT Process
Our process is designed to support the delivery of high-quality co-managed IT services, with every step guided by precision and alignment with your business goals.
- Discovery Call
- Environment Review
- Responsibility Matrix
- Escalation & Advisory Support
- Regular Review
We discuss your current IT structure, pressure points, systems, projects and the type of support your IT Manager needs. This initial conversation helps us understand where Radium can add the most value.
We review key systems, risks, documentation and support requirements to understand where Radium can provide the greatest impact for your team.
We define what remains internal, what Radium supports, escalation routes, communication channels and reporting requirements. Clear responsibilities ensure your IT Manager gets senior backup while remaining central to decisions.
Your IT team can escalate complex issues, request advice, involve Radium in projects and use our engineers as a senior technical backstop.
We review service usage, risks, upcoming projects and improvement opportunities so the relationship stays aligned with the business.
Co-Managed IT FAQs
Co-Managed IT Services are a shared support model where an MSP works alongside your internal IT Manager or IT team. Your team retains control, while Radium provides additional expertise, Level 3 escalation, project support and advisory services.
No. Outsourced IT usually means a provider takes ownership of most or all IT operations. Co-Managed IT is designed to support an existing IT team, not replace it.
No. Radium acts as an extension of your IT Manager's team. We provide senior backup, specialist advice and additional technical capacity while your internal team remains central to decision-making.
Level 3 escalation support is senior technical assistance for complex issues that cannot be resolved easily by first-line or second-line support. This can include infrastructure faults, network problems, cloud configuration issues, cyber security concerns and difficult vendor-related problems.
Yes. Radium can advise on cyber security controls, patching, endpoint protection, Microsoft Defender, Intune, phishing risks, vulnerability management, backups, disaster recovery and security reviews.
Yes. Co-Managed IT can include project scoping, technical planning, migration support, Microsoft 365 and Azure work, server upgrades, firewall changes, endpoint management and rollout support.
Pricing depends on the scope of support, number of users or systems, escalation requirements, project involvement and whether ongoing monitoring or cyber security services are included. Radium will agree the scope before the service begins.
Radium is based in Dublin and supports businesses across Dublin and Ireland. We can work remotely, on-site where required, or through a hybrid support model.
Contact Radium to arrange an initial discussion. We will review your current IT structure, understand where your internal team needs support, and recommend a co-managed model that fits your business.
Get Started
Send us your details and our team will contact you as soon as possible during business hours.
Extend Your IT Team with Senior Technical Backup
Talk to Radium about Co-Managed IT Services for your in-house IT Manager or internal IT department. Many IT Managers worry that engaging an MSP means losing control or being replaced. Radium's Co-Managed IT service is intentionally different. Our role is to strengthen your internal IT function.
We agree clear responsibilities, escalation points and communication channels so your IT Manager gets senior backup while remaining central to decisions. Call us or fill out our contact form today.