For IT Managers
Overflow support, escalation, monitoring, documentation, holiday cover and planned project delivery when the internal team needs extra hands.
Co-managed IT services Dublin
More capacity for your IT team. Better visibility for leadership.
Radium works alongside internal IT teams to absorb selected workloads, provide senior escalation and improve operational reporting. Your team keeps its business knowledge and decision-making role.
Designed for internal IT teamsClear written service scopeSenior technical review availableReporting for leadership decisions
Who it helps
Built for IT Managers who need capacity and executives who need confidence.
Co-managed IT is not about replacing a capable internal team. It gives that team breathing room, specialist support and a clearer operating model when users, sites, Microsoft 365, security actions and projects all compete for attention.
Build Your Support ModelFor Leadership Teams
Reduced key-person dependency, clearer reporting, more predictable support boundaries and better visibility of technology risk.
A clear division of responsibility
Decide what stays internal, what is shared and what Radium should absorb.
The operating model is documented before service begins, giving both teams a practical view of ownership and escalation.
WorkstreamInternal ITSharedRadium
Business priorities and local contextLeadSupportInformed
User support and ticket overflowEscalateCoordinateDeliver
Microsoft 365 administrationApproveSharedAdminister
Cyber security actionsBusiness inputReviewImplement
Infrastructure and projectsSet prioritiesPlanDeliver
Reporting and service reviewDecideReviewReport
Your co-managed model can cover one workstream or a broader operating scope.Map Your Responsibilities
Outsource selected IT responsibilities
Choose the work Radium should absorb, escalate or help you improve.
Radium can sit behind your internal IT function, beside it, or in front of selected workloads. The scope is agreed in writing so your team knows what is covered, what is excluded and where decisions sit.
Service desk overflow
Ticket triage, user support, escalation and capacity when demand spikes or internal staff are unavailable.
Microsoft 365 administration
User changes, licence visibility, mailbox support, SharePoint queries and practical Microsoft 365 support.
Cyber security follow-up
EDR alerts, MFA and Conditional Access changes, phishing campaign actions and vulnerability remediation support.
Infrastructure monitoring
Server, endpoint, backup, firewall and network checks with issues surfaced before they become avoidable noise.
Cloud and backup oversight
Azure, cloud services, recovery planning and backup checks for environments where continuity matters.
Project delivery
Migrations, refresh projects, onboarding, supplier coordination and planned technical change with senior review.
Not sure which responsibilities to outsource first?Plan Your IT Overflow
Capacity planning for leadership
Show where IT time goes before deciding what to outsource.
A useful co-managed model starts with evidence. Ticket demand, recurring administration, security follow-up and project work should be visible enough to support a sensible division of effort.
- Separate repeatable support from internal strategic work.
- Identify work delayed by skills, time or unclear ownership.
- Review trends rather than relying on isolated incidents.
- Connect operational demand to budget and project decisions.
Workload allocationBefore and after co-managed IT
Illustrative planning viewInternal team onlyOperational work consumes strategic capacity
SupportAdminRiskStrategy
Selected workload moves to Radium
Co-managed modelInternal focus shifts towards priorities and change
SupportAdminRiskStrategy and projects
User supportAdministrationRisk and resilienceStrategy and projects
A practical operating model
Internal IT keeps business context. Radium adds capacity, structure and escalation.
For high-value organisations, the risk is rarely one isolated ticket. It is the build-up of unsupported users, Microsoft 365 changes, security tasks, supplier renewals, ageing infrastructure and project delays.
- Agree supported systems, sites and working hours.
- Define ticket flow, escalation paths and project boundaries.
- Use reporting to show demand, risks and recurring issues.
One view for IT and leadership
Reporting designed to support operational and commercial decisions.
Radium's customer dashboard can bring service, asset, licence, budget and infrastructure information into a more useful monthly review.
Service operations
Demand and completed work trends
Illustrative 12-month viewDemandIncoming service workload
DeliveryCompleted support activity
ReviewCapacity and recurring pressure
Service demandCompleted workIllustrative trend, replaced by live reporting where available
Asset inventory
Servers, PCs, laptops and supported devices
Visibility of the estate within the agreed support scope.
Microsoft 365
Licence and user change visibility
Operational context for user administration and licence review.
Infrastructure
Capacity, backup and exception trends
Items that may require attention, planning or investment.
Commercial review
Budget, invoice and supplier visibility
Technology costs and review items presented with service context.
See how reporting could fit your management cycle.Request a Reporting Walkthrough
High-value sectors
Co-managed IT for organisations where technology risk reaches the boardroom.
Radium supports internal IT teams operating in regulated, client-facing and commercially sensitive environments where continuity, data protection and clear communication matter.
Discuss Your Sector RequirementsHow service starts
A controlled route from first review to ongoing co-managed support.
Discovery and service map
We review users, sites, systems, current tools, internal IT capacity, documentation and recurring support pressure.
Scope and handover plan
Supported responsibilities, response expectations, escalation routes, exclusions and commercial terms are agreed in writing.
Tooling and reporting
Monitoring, support channels, documentation, security tools and dashboard reporting are aligned with the agreed model.
Ongoing review
Radium and the internal team review ticket demand, projects, recurring issues, risks and upcoming business change.
Want to see how this would work with your internal team?Talk Through Your Setup
Co-managed IT FAQs
Questions internal IT teams usually ask first.
Will Radium replace our internal IT team?
No. Co-managed IT is designed to support internal IT, not remove useful business knowledge. Radium can take selected workloads, escalation tasks, reporting and projects while your internal team stays close to the business.
Can we choose only certain services?
Yes. You can scope helpdesk overflow, Microsoft 365, cyber security, backup, monitoring, projects or reporting independently, depending on where your internal team needs capacity.
Can Radium help with cyber security insurance?
Yes. Radium can help review technical controls commonly requested by insurers, including MFA, endpoint protection, backup position, vulnerability management and security reporting.
How do we avoid unclear responsibility?
Supported systems, service hours, response expectations, exclusions and charges are agreed in writing so the operating model is clear before service begins.
Start a conversation
Ready to strengthen your internal IT function?
Tell Radium where your internal team needs capacity, escalation or specialist support. We will come back during business hours.